At High Wired Roasters, we want our customers to be happy with their purchase. If you have any quality concerns about our products, please do not hesitate to contact us at firstname.lastname@example.org. Please note that due to Health Department regulations, consumable products (once opened) and custom items cannot be returned for a refund.
If you believe that there is an issue with the product you received, please contact us within 14 days of receipt of the product. We will evaluate the issue and make it right. In some cases, we may request that you return the product to us before issuing a refund or replacement.
High Wired Roasters takes your privacy seriously. We collect personal information such as your name, email address, shipping address, and billing information when you make a purchase on our website. This information is used to process your order and to communicate with you about your order.
We do not share your personal information with third parties for marketing purposes. We may share your information with third-party service providers that help us process your order, such as shipping companies and payment processors. These service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.